Rely on us for security.
It's our policy to take all appropriate steps to prevent fraud and identity theft and also inform our customers of ways to safeguard themselves. We use multi-layer protection to keep personal information private. Our online banking service creates secure environments through several methods including Secure Socket Layer (SSL) protocol and the highest level of encryption available.
Spot a scam a mile away.
Learning how to spot the red flags can keep you safe.
It often takes only a single piece of personal information to be the victim of fraud. Relyance Bank will never request your personal information, such as your SSN or account number and passwords, by email, phone call or text.
If you think you’ve been the target of fraud, call 1-800-500-1044 for assistance. Suspicious activity can also be reported at CustomerSafety@relybank.com.
Control at your fingertips.
Every account has fraud-fighting features that you control.
Text Alerts
Anytime, anywhere access to your accounts via your phone.
Text Alerts are a convenient and easy way to stay up to date on your account activity all from your mobile phone. Text Alerts can be set up to notify you of specific account activity, daily balance reminders and more.
You can now also receive text messages that alert you to suspicious activity on your account. Relyance Bank customers are automatically enrolled in this service. Confirm we have your correct cell phone number on file to receive text alerts and help keep your account secure.
Get the Relyance App.
Push Notifications
Controlling your account is just a few clicks away.
The Relyance Bank mobile app allows you to receive instant push notification for your debit card activity, directly to your mobile device. Easily set up alerts to be instantly notified when your debit card is used for specific transaction types, dollar amounts or even when your card is manually keyed in.
Get the Relyance App.
Report Stolen or Lost Card
Card Controls through the Relyance app allows you to instantly turn your card off and on in real time, but is not a replacement for reporting your card lost or stolen.
If you need to report a card lost or stolen, please contact us immediately.
Debit Card
To report a lost or stolen debit card, please call 1-800-500-1044.
Credit Card
To report a lost or stolen credit card, please call 1-800-423-7503.
Turn Card Off/On
Card Controls allows you to instantly turn your card on or off in real time.
The Relyance Bank mobile app puts you in control of your debit card right from your mobile device. You can also customize your debit card transactions by setting permissions for transaction types, dollar amounts or even locations.
Get the Relyance App.
*Card Controls allows you to your card off and on in real time, but is not a replacement for reporting a lost or stolen card. To report a card lost or stolen, please contact at 1-800-500-1044.
Fraud-proofing practices
A little practice goes a long way to protect yourself online and offline.
Mobile Devices
Use passcodes.
Avoid storing sensitive information.
Keep software up-to-date.
Install remote wipe as a precaution against loss or theft.
ATM Safety
Protect your card and PIN.
If a card is lost, report it as soon as possible.
Choose a PIN different from your address, telephone number or birth date.
Be aware of people and your surroundings.
Put away your card and cash.
Learn more about protecting yourself from fraud.
Check out these helpful links for more tips.