Spot a scam a mile away.
Learning how to spot the red flags can keep you safe.
It often takes only a single piece of personal information to be the victim of fraud.
When in doubt, don't give it out!
Relyance Bank will never request your personal information, such as your debit card details, SSN or account number and passwords, by email, phone call or text. Never share one-time security codes or text codes with anyone.
If you think you’ve been the target of fraud, call 1-855-365-RELY (7359) for assistance. Suspicious activity can also be reported at CustomerSafety@relybank.com.
Control at your fingertips.
Every account has fraud-fighting features that you control.
Instant Card Controls
Card Controls allows you to instantly turn your card on or off and restrict transactions by dollar amount or type in real time.
The Relyance Bank mobile app puts you in control of your debit card right from your mobile device. You can also customize your debit card transactions by setting permissions for transaction types, dollar amounts or even locations.
*Card Controls allows you to your card off and on in real time, but is not a replacement for reporting a lost or stolen card. To report a card lost or stolen, please contact at 1-800-365-RELY (7359).
Get the Relyance Bank Mobile App:
Real Time Push Notifications
Controlling your account is just a few clicks away.
The Relyance Bank mobile app allows you to receive instant push notification for your debit card activity, directly to your mobile device. Easily set up alerts to be instantly notified when your debit card is used for specific transaction types, dollar amounts or even when your card is manually keyed in.
Get the Relyance Bank Mobile App:
Text Alerts
Anytime, anywhere access to your accounts via your phone.
Text Alerts are a convenient and easy way to stay up to date on your account activity all from your mobile phone. Text Alerts can be set up to notify you of specific account activity, daily balance reminders and more.
Relyance Bank customers are automatically enrolled in 24/7 debit debit card fraud monitoring. Our fraud center may text or call you to confirm specific transaction activity on your debit card. Confirm we have your correct cell phone number on file to receive text alerts and help keep your account secure.
Get the Relyance Bank Mobile App:
24/7 Lost, Stolen, Compromised Card Hotline
Card Controls through the Relyance app allows you to instantly turn your card off and on in real time, but is not a replacement for reporting your card lost, stolen or compromised.
If you need to report a card lost or stolen, please contact us immediately.
Debit Card
To report a lost, stolen or compromised debit card, please call 1-855-365-RELY.
Credit Card
To report a lost or stolen credit card, please call 1-800-423-7503.
Fraud-proofing practices
Protecting yourself from fraud requires a few simple, effective habits—both online and offline.
Mobile Device Safety:
• Set a strong passcode for added security.
• Avoid storing sensitive information on your device.
• Keep your software updated to guard against vulnerabilities.
• Enable remote wipe features to safeguard your data in case your device is lost or stolen.
ATM Safety:
• Always protect your card and PIN.
• Report lost cards immediately to prevent unauthorized use.
• Choose a PIN that’s unique and not tied to personal information like your address, phone number, or birthdate.
• Stay aware of your surroundings and others nearby.
Rely on us for security.
It's our policy to take all appropriate steps to prevent fraud and identity theft and also inform our customers of ways to safeguard themselves. We use multi-layer protection to keep personal information private. Our online banking service creates secure environments through several methods including Secure Socket Layer (SSL) protocol and the highest level of encryption available.
Learn more about protecting yourself from fraud.
Check out these helpful links for more tips.