Spoofing Fraud Alert
Relyance Bank has been notified of threat actors pretending to be representatives of Relyance Bank and making fraudulent phone calls to customers where our phone number(s) are being displayed (Spoofing). Please do not give any of your information out unless you are 100% certain you are speaking to a known associate from Relyance Bank. If in doubt, hang up and call your known banking representative at their known, good number to complete the call and any business in question.
What is a Sweepstakes/Lottery Scam?
A sweepstakes/lottery scam is a fraudulent scheme where scammers trick individuals into thinking they've won a lottery or sweepstakes they didn't enter. They often ask for personal information or payment to claim a "prize," leading victims to lose money and expose their identity.
Common Warning Signs of a Sweepstakes/Lottery Scam
Be on the lookout for these red flags:
- You didn't enter the sweepstakes or lottery - Scammers claim you've won, even though you have no recollection of entering.
- Payment or fees upfront - The scammer demands you pay fees, taxes, or shipping costs before you can "receive" your prize.
- Pressure to act quickly - Scammers create a sense of urgency, telling you to claim your prize fast or it will be forfeited.
- Secrecy - Scammers tell you to keep the transaction details confidential or instruct you on what to say to your bank to avoid detection.
- Request for personal information - Scammers ask for sensitive details like your Social Security number, bank account, or credit card information.
- Too-good-to-be-true offers - The prize is often very large, like a luxury car, vacation, or large sum of money.
What to Do If You've Become a Victim
If you suspect you've fallen victim to a sweepstakes or lottery scam, it's important to act quickly:
- Contact Us Immediately - If you believe you've been targeted or lost money, reach out to us at (855) 365-RELY (7359) so we can help secure your account.
- Alert the Federal Trade Commission (FTC) - If you have provided a scammer with your personal information, file an identity theft report with the FTC. Visit www.identitytheft.gov to report the fraud and get steps to recover your identity.
- Monitor Your Accounts - Keep an eye on your bank and credit card statements for any suspicious transactions. Notify us of any unusual activity.
- Change Your Passwords - If personal information has been compromised, update your passwords and set up alerts for your accounts.
Stay Vigilant and Protect Yourself
Your security is our top priority. Be cautious when dealing with unexpected emails, phone calls, or messages claiming you've won something. If something feels off, always verify the information with a trusted source. If you need assistance, we're just a call away. Together, we can keep your financial security safe!
Spot a scam a mile away.
Learning how to spot the red flags can keep you safe.
It often takes only a single piece of personal information to be the victim of fraud.
When in doubt, don't give it out!
Relyance Bank will never request your personal information, such as your debit card details, SSN or account number and passwords, by email, phone call or text. Never share one-time security codes or text codes with anyone.
If you think you’ve been the target of fraud, call 1-855-365-RELY (7359) for assistance. Suspicious activity can also be reported at CustomerSafety@relybank.com.
Control at your fingertips.
Every account has fraud-fighting features that you control.
Instant Card Controls
Card Controls allows you to instantly turn your card on or off and restrict transactions by dollar amount or type in real time.
The Relyance Bank mobile app puts you in control of your debit card right from your mobile device. You can also customize your debit card transactions by setting permissions for transaction types, dollar amounts or even locations.
*Card Controls allows you to your card off and on in real time, but is not a replacement for reporting a lost or stolen card. To report a card lost or stolen, please contact at 1-800-365-RELY (7359).
Get the Relyance Bank Mobile App:
Real Time Push Notifications
Controlling your account is just a few clicks away.
The Relyance Bank mobile app allows you to receive instant push notification for your debit card activity, directly to your mobile device. Easily set up alerts to be instantly notified when your debit card is used for specific transaction types, dollar amounts or even when your card is manually keyed in.
Get the Relyance Bank Mobile App:
Text Alerts
Anytime, anywhere access to your accounts via your phone.
Text Alerts are a convenient and easy way to stay up to date on your account activity all from your mobile phone. Text Alerts can be set up to notify you of specific account activity, daily balance reminders and more.
Relyance Bank customers are automatically enrolled in 24/7 debit debit card fraud monitoring. Our fraud center may text or call you to confirm specific transaction activity on your debit card. Confirm we have your correct cell phone number on file to receive text alerts and help keep your account secure.
Get the Relyance Bank Mobile App:
24/7 Lost, Stolen, Compromised Card Hotline
Card Controls through the Relyance app allows you to instantly turn your card off and on in real time, but is not a replacement for reporting your card lost, stolen or compromised.
If you need to report a card lost or stolen, please contact us immediately.
Debit Card
To report a lost, stolen or compromised debit card, please call 1-855-365-RELY.
Credit Card
To report a lost or stolen credit card, please call 1-800-423-7503.
Fraud-proofing practices
Protecting yourself from fraud requires a few simple, effective habits—both online and offline.
Mobile Device Safety:
• Set a strong passcode for added security.
• Avoid storing sensitive information on your device.
• Keep your software updated to guard against vulnerabilities.
• Enable remote wipe features to safeguard your data in case your device is lost or stolen.
ATM Safety:
• Always protect your card and PIN.
• Report lost cards immediately to prevent unauthorized use.
• Choose a PIN that’s unique and not tied to personal information like your address, phone number, or birthdate.
• Stay aware of your surroundings and others nearby.
Rely on us for security.
It's our policy to take all appropriate steps to prevent fraud and identity theft and also inform our customers of ways to safeguard themselves. We use multi-layer protection to keep personal information private. Our online banking service creates secure environments through several methods including Secure Socket Layer (SSL) protocol and the highest level of encryption available.
Learn more about protecting yourself from fraud.
Check out these helpful links for more tips.