Relyance Bank's Consumer and Business Mastercard debit cards have arrived!
Important Reminder: Activate your new Mastercard debit card right away.
Your existing Consumer debit card will be canceled on January 31, 2025 and will no longer work after this date. Your replacement card was mailed in a plain, white envelope and should have arrived by now.
If you have not received your replacement business debit card or cannot activate your new card, please call us at 1-870-535-7222 for help. You may also visit any of the branch offices listed below to have a new card printed instantly in person.
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Relyance Bank's Personal Mastercard debit cards are here!
We are thrilled to announce that the newly designed Relyance Bank Mastercard debit cards should be delivered to you before the end of 2024. Our enhanced Mastercard debit cards feature the latest contactless chip technology, a fresh new design, and come packed with enhanced features.
As soon as you receive your new card, activate, don't wait!
Latest Contactless Chip Technology -
Just Tap & Go™
Sleek new design for both your personal and business debit cards
Enhanced Mastercard protection, benefits and security, plus Mastercard Identity Theft Protection™1 included at no cost
Important Actions to Take Now:
Please keep an eye on your mailbox for your new card. Follow the enclosed instructions to activate your contactless card.
When your new card arrives...
- Activate your new card.
To avoid any delays with your debit card, make sure to activate your new card as soon as it arrives in the mail. To activate your card and set your PIN, call 1 (855) 485-7039. Your existing debit card will be deactivated 60 days after we mail your new replacement card. - Update your payment or billing information.
Contact any merchants who automatically bill your existing debit card to update your billing information with your new card number and expiration date. - Add your card to your digital wallets.
For convenience when paying, make sure to add your card to Apple Pay, Google Pay, or Samsung Pay. - Enroll your new debit card in Card Controls from the Relyance Bank Mobile App.
Card Controls offers advanced protection to always keep your card safe. Card Controls allows you to instantly lock and unlock your cards and control transactions by amount, location, merchant, and transaction type. You can also set up alerts to stay informed about how your card is used, with push notifications straight to your mobile device.
Once your new card is activated, destroy your old card.
If you have not received your debit card or do not have a debit card by the end of 2024, please stop by your local Relyance Bank branch or call our customer service team at 1 (855) 365-RELY.
For detailed information on your new Debit Mastercard® enhanced features, review the Guide to Benefits by below.
FAQs
Your enhanced Debit Mastercard offers:
Greater Convenience
Mastercard is now accepted at over 14 million locations across the U.S., including restaurants, hotels, and membership-only clubs like Costco. You can also use your new debit card to easily set up automatic payments for your monthly bills and subscriptions. Your new card also features the latest contactless technology allowing you to breeze through checkout – Just Tap & Go.™
Enhanced Protection Everywhere You Shop
Whether you are shopping online, over the phone, or in-store, every purchase is covered by Mastercard’s Zero Liability2 policy, which protects you from unauthorized transactions. Plus, your new card works seamlessly with Card Controls to control and protect your card directly from the Relyance Bank mobile app.
Peace of Mind with ID Theft Protection at No Extra Cost
Your Relyance Bank debit card now includes Mastercard Identity Theft Protection™. This service:
• Monitors your credit file for any changes that could signal fraud
• Alerts you if any suspicious activity is detected
• Provides white-glove ID Theft Resolution service
To get started, simply enroll your new Relyance Bank Debit Mastercard here.
To ensure your new debit card is delivered on time, please ensure we have your correct contact information and mailing address on file.
You can verify your information and submit updates directly from your online banking. Simply log in, then click Self Service > Service Requests > Change of Address Request. You can verify the information we have is accurate and then submit a change request if necessary.
Watch your mail for important communications about your new debit card.
Your new card will be sent to the primary address on file for your current Relyance Bank debit card. If you recently moved, or would like to update your address, please contact us as soon as possible to update your contact details.
If you plan to be away from home for an extended time, please contact us immediately to establish a temporary mailing address where you can receive your debit card communications and your new debit card.
We are committed to ensuring a smooth process for replacing all cards. Replacement debit cards are being issued and mailed in phases over the next several months. If you have more than one existing debit card, it is possible that you will receive replacement cards at different times.
We will keep you well informed and will let you know when to expect your new cards to arrive. If you have not received your new replacement debit card by December 2024, please contact us immediately to order a new debit card.
When your new card arrives, simply:
- Call 1 (855) 485-7039 to activate your new card and set your PIN or visit any Relyance Bank branch to activate your card and set your PIN in person.
- Add your new card to your Digital Wallet (Apple Pay, Android Pay, Samsung Pay).
- Contact any merchants who automatically bill your existing card to provide your new card information.
- Once you have confirmed your new card is working, destroy your old card.
Your new card offers the latest contactless payment technology, a sleek innovative design and enhanced security features. Plus, you will gain access to Mastercard ID Theft Protection™, Mastercard Global Service™, Mastercard Airport Concierge™, Extended Warranty, Satisfaction Guarantee, and Priceless Cities and Offers® all at no cost.1
Refer to the Personal Debit Mastercard Guide to Benefits for details.
Your new card offers contactless payment technology, a sleek innovative design and enhanced security features. Plus, you will gain access to Mastercard ID Theft Protection™, Mastercard Global Service™, Mastercard Airport Concierge™, Intuit QuickBooks® Online Discount, Intuit QuickBooks Payroll, Intuit TurboTax® Discount, Mastercard Easy Savings® Program, Mastercard Biz, Priceless Golf, MasterRental™ Insurance, and Priceless Cities & Offers® all at no cost.1
Your new business debit card also comes with Mastercard Easy Savings®, a free automatic rebate program for making qualified purchases with a Relyance Bank business debit card at any participating merchants.
Refer to the Mastercard Guide to Benefits for Business Cardholders for details.
Yes! Contactless cards are currently among the safest forms of payment. Contactless payments are simple, fast, secure and touch-free ways to pay in person using your new Relyance Bank Debit Mastercard. Your card or device never leaves your hand, reducing the risk of loss or counterfeit, and each purchase is uniquely encrypted. You are also protected against double billing, even if you accidentally tap twice.
Learn more about Mastercard contactless payment technology here: Mastercard Contactless 101.
Yes, we recently upgraded all Relyance Bank ATMs with the latest contactless card features. To initiate an ATM transaction at a Relyance Bank ATM, simply hover your new contactless debit card near the contactless symbol on the ATM.
When using other ATMs, you may still need to use your card with the chip reader.
We’ve partnered with Mastercard to implement advanced online purchase authentication known as Mastercard Identity Check™. This advanced fraud fighting technology helps keep your account and debit card secure from fraudulent online transactions.
When making an online purchase from a merchant that participates in the Mastercard Identity Check™ program, you may be asked to confirm your identity by entering a One-Time Passcode. This One-Time Passcode will be sent to your contact information we have on file. Once received, you will enter this code in the checkout screen and continue your transaction as normal.
No, your debit card daily limits will remain the same.
If you plan on making a purchase or withdrawal that exceeds your daily card limit, please contact Relyance Bank customer services at 1 (855) 365-RELY to request a temporary limit increase.
Yes! All the same instant Card Controls you use now will be available for your new debit card. Your new debit card will first need to be enabled for Card Controls inside the Relyance Bank mobile app. Simply confirm your new card details from the mobile app, then enable the controls and notifications you would like for your new card.
If you utilize the SecurLOCK Equip standalone mobile app to control a business card or a minor’s debit card, you will need to enable the new debit card in the SecurLOCK Equip mobile app. Click here for additional information on setting up your debit card with the SecurLOCK Equip mobile app.
Yes. Each existing debit card will be reissued a new Debit Mastercard. The new replacement cards will be mailed in phases based on your card’s expiration date. You may receive a new card at a different time than someone in your household.
If you have both business and personal debit cards, these replacement cards may be issued at separate times.
Simply call us at 1(855) 365-RELY. We will be happy to help you identify which account is tied to which new card.
We are committed to ensuring a smooth process for replacing all cards. While your new cards may arrive at different times, we will keep you well informed and will let you know when to expect them.
If you do not receive your new debit card in the mail before your Visa Debit Card will be deactivated, you can visit any of these Relyance Bank branches to get an Instant Issue Mastercard Debit Card:
| Central Arkansas | Hot Springs / Hot Springs Village | South Arkansas |
| Bryant Branch | Central Avenue Branch | Headquarters |
| Chenal Parkway Branch | East Gate Branch | Fordyce Branch |
| Heights Branch | Malvern Avenue Branch | Oak Park Branch |
| Olive Street Branch | ||
| Redfield Branch | ||
| Sheridan Branch | ||
| Star City Branch | ||
| Watson Chapel Branch | ||
| White Hall Branch |
Report a lost or stolen card to us immediately by calling Relyance Bank customer services at 1 (855) 365-RELY. You can also use Relyance Bank Card Controls in the mobile app to disable your card right away.
Visit our Fraud Prevention page for more information on keeping your account and debit card safe.
We're here to help!
As always, we are ready to assist you. If you have questions or need help with your debit card during this transition, please contact customer service at 1 (855) 365-RELY.
1Certain terms, conditions, and exclusions apply. See your Guide to Benefits for complete coverage and terms and conditions or call 1-800-Mastercard (1-800-627-8372).
2 Certain restrictions apply. See www.mastercard.us/zero-liability for details.
The Contactless Symbol and Contactless Indicator are trademarks owned by and used with permission of EMVCo, LLC.
Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.
Banking products are offered through Relyance Bank. All accounts and services subject to individual approval.
You must have a checking account to obtain a debit card.